Addendum # 3:
Rel8well Travel Inc. Service Policy For Service Animals & Persons With Disability
Riders placing requests for rides may include persons with disabilities who may depend on trained service animals to aid them in their daily activities of living. Rel8 DRIVERS should be guided by the following policies in the acceptance of ride requests emanating from persons with disabilities using approved service animals as guides or for support.
1.0 Service Animals: Affiliated Drivers of Rel8well Travel Inc. are mandated to accept ride requests from passengers who require the assistance of Service Animals.
“Service Animal” means an animal that has specialized training to provide services to a person with a disability.
The following must be observed when dealing with riders with Service Animals:
- 1.1 The Service Animal must not be allowed to make noise repeatedly
- 1.2 The Service Animal must be with rider on the same side of the passenger’s seat
- 1.3 The Service Animal must be leashed and be under control – using voice, hand or otherwise
- 1.4 The Service Animal must not make a mess of urine or bowel movement.
- 1.5 Animals for emotional support, therapy, comfort, or companionship are NOT considered service animals.
- 1.6 In circumstances where it is not obvious that the animal is a Service Animal, driver may ask only two specific questions:
- 1.6.1 Is the animal required because of a disability?
- 1.6.2 What work or task has the animal been trained to perform?
- 1.7 Drivers are not allowed to request any documentation for the animal, neither do service animals have to wear a vest or patch or special harness identifying them as service animals.
- 1.8 In situations where a driver is allergic to a service animal, the same will be restricted
- 2.0 Wheelchair Accessible Vehicles: As a Transportation Network Company, we are not legally obliged to operate “wheelchair accessible vehicles”.
- 2.1 DRIVERS may however use their discretion to offer rides to disabled persons using walkers, crutches and other assistive devices that aid persons with disabilities in their activities of daily living.
- 2.2 Where a RIDER with an assistive device is offered a ride, the DRIVER may help place the device in the trunk of the car, or if convenient, by the RIDER, and pick up the device for the RIDER at the drop off location.
For more information on the Policy for Service Animals, please refer to Saskatchewan Human Rights Commission’s website at www.saskatchewanhumanrights.ca
Last Updated: March 21, 2019.